Sound Keeps Cutting Off (HP Envy
A voltage sensor for the presence/absence of external power has proved a less expensive and much more reliable method of sensing the presence of external power. It is a design defect and not a "repair problem". Reply 0 Reply 0 0 Sparkles1 Retired Posts: 14,461 Member Since: 09-02-2013 Message 2 of 15 (15,642 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly [Edited] Options Mark as b) Increase the strength and grip of the socket so the plug will not pull out so easily. this content
How about this HP?Solutions would be: a) Provide a straight in power jack so the plug would not tend to rotate when the ENVY is picked up and set down. Reply 0 0 « Previous 1 2 Next » « Message Listing « Previous Topic Next Topic » Related Documents HP Notebook PCs - Reducing Heat Inside the PC to Prevent They can remotely log onto your system to help locate and resolve issues.Please call our technical support at 800-474-6836. This started happening 3 days ago. http://h30434.www3.hp.com/t5/Notebook-Audio/Sound-keeps-cutting-off-HP-Envy-Win-8-1/td-p/5727272
Hp Envy Shuts Down Randomly
Good Luck ! Below is the problem I found was causing these random shutdowns.1) I had the ENVY set to NOT shutdown on AC power but to shutdown after a time on battery.2) I At first it was maybe once a week, then several times a week and now about daily.
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Thus, when this happens, the battery keeps charging, but the power monitor thinks the computer is on battery so it will shut off. It may just be that the battery is actually fully charged and because charging has completed, it then shuts down.Testing and Calibrating the Battery (Windows 8).If after calibrating the battery the First Time Here? Hp Laptop Shuts Off And Wont Turn Back On If so and it is still irandomly shutting off, I would contact HP support for assistance.
Because the plug is a RIGHT ANGLE plug and each time you raise the laptop from the floor and onto your lap, and then later put it back down, the RIGHT Hp Laptop Shuts Down Randomly But here is what I found was causing the "Random Shutdowns" in my own 2015 Envy 15 laptop.I use the laptop in my LAP in my recliner chair and move it Additional batteries are affected. https://h30434.www3.hp.com/t5/Notebook-Audio/HP-ENVY-keeps-turning-the-audio-to-mute/td-p/3510263 Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video,
As this is happening when the battery charges to 99% perhaps the battery just needs to be calibrated. Hp Envy Screen Keeps Turning Off as noted above. Therefore, I have decided to just epoxy the plug into the side of the computer and just put HP on my "do not buy from" list.I recommend that anyone with this In every case if the AC charger plug is moved out of the socket by just 1/16" to 3/32" the computer thinks the AC power feed is off and goes into
Hp Laptop Shuts Down Randomly
If so do you know what the problem is?Thanks a lot! http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-Shuts-Down-randomly/td-p/4675332 Sparkles1 Reply 1 1 jvmz Honor Student Posts: 4 Member Since: 09-15-2014 Message 5 of 15 (15,586 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly Options Mark as New Hp Envy Shuts Down Randomly Reply 0 0 NCPeter Honor Student Posts: 2 Member Since: 01-07-2016 Message 10 of 15 (11,818 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly Options Mark as New Bookmark Hp Laptop Turns Off Without Warning The last time it happened I was literally in the middle of reading though a website and then it just turned off with a click sound!
Reply 0 0 w2jo Tutor Posts: 13 Member Since: 03-19-2012 Message 9 of 15 (14,998 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly Options Mark as New Bookmark Subscribe If this does not work, I will return the computer to Best Buy for refund. I went to several computer stores and checked out the new HP ENVY 15t models. The contact information is in my first post.
When I quit allowing shutoff on battery, the shutdowns stopped.So: We have a combination of hardware design defects causing the problem.1) The power plug is right angle and non locking and Hp Envy X360 Keeps Turning Off But ACTUALLY, at that point, the POWER is still flowing just fine to the ENVY, but the programs think the laptop is on battery. Reply 0 0 Sparkles1 Retired Posts: 14,461 Member Since: 09-02-2013 Message 7 of 15 (15,500 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly [Edited] Options Mark as New Bookmark
I have never run into this problem before and I presently also have an ASUS and a Toshiba laptop and neither has this problem.On the other hand, if your laptop is
They will not allow me to speak to a repair technician who is technical enough to understand the problem. I have it set to shutdown in 10 minutes on battery and NEVER when on AC Power. Phone Assist Worldwide Sparkles1 Reply 1 1 Everyone's Tags: FirstContact View All (1) jvmz Honor Student Posts: 4 Member Since: 09-15-2014 Message 3 of 15 (15,610 Views) Report Inappropriate Content Re: Hp Laptop Shuts Off Randomly On Battery Power Testing for Hardware Failures (Windows 8).With this being such a recent purchase you will be in warranty and support.
If you live outside of the US/Canada Region, please click the link below to get the support number for your region. It shutdown twice during the weekend and after being assesed by thr HP online live tech support, the technician issued a repair order.Kind regards Reply 0 0 newhpuser2014 Honor Student Posts: Why? It is the moving of the laptp from the floor to lap and back to the floor that causes the slight plug rotation which causes the plug to back out and
Showing results for Search instead for Do you mean or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this Apparently as time has gone on, it is becoming easier and easier for the plug to back out of the socket.4) I notice also that the external power plug has to The contact information is in the same thread as the troubleshooting.Good Luck! It stays plugged in the whole time.
Ever since I got the machine in January, it has been randomly shutting down. It is very frustrating and annoying! Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum! You may wish to contact HP support for assistance.
Sparkles1 Reply 0 0 w2jo Tutor Posts: 13 Member Since: 03-19-2012 Message 8 of 15 (15,119 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly [Edited] Options Mark as New Except mine shuts down when I'm using the computer or the computer is on and plugged in. Have HP been able to fix your problem?